Frequently asked questions

Please feel free to call us or check the information we have provided below which will provide you with helpful information about booking your holiday with lowcostholidays before making your booking.

Why choose lowcostholidays?

There are many great reasons to book with lowcostholidays:

Low cost holidays to suit every budget and taste - from 5 star luxury, to 2 star budget self catering, all our holidays are at the best market rate: so we can offer 5 star holidays at 3 star prices!

Great value – we know every one of our properties and ensure they are high quality, safe and offer the best value for money.

Established and secure – We have been successfully trading since 2005. We are fully licensed and bonded by the Irish Commission for Aviation (CAR). We are also affiliate members of the Irish Travel Agents Association (ITAA).

We are the Irish based low cost holiday experts – our management team has been running large holiday companies and buying holidays for customers since the 1980s: we have a team of over 300 professionals who work night and day to find the highest quality properties and airlines and the best deals. We know when you should book and how you should book to get the best deal.

Flexible and tailor made – we allow you to pick the flights you want, the nights you want and any combination you choose - our only commitment is to get you, the customer the best possible value for money for the type of holiday you want, whether it be 2 nights in one of our fabulous city hotels, or a long, relaxing holiday in one of our incredible beach resorts.

Award winning – Lowcostholidays has won many prizes throughout its 10 years including best hotel and accommodation provider, rising brand of the year and business achievement of the year.

Customer care – we offer dedicated customer care and support throughout your holiday: we have experienced representatives on hand in resort to assist you and make your holiday relaxing and enjoyable

Friendly and efficient service – we have a fast and easy to use web site backed up by a team of holiday professionals who are available 7 days a week to answer your questions and help you choose the best holiday


Booking your holiday

How do I make a booking on lowcostholidays?

You chose your own flight and accommodation at the best price, for dates that suit you.

You can book on the Internet 24 hours a day on the website or call our Irish based team of low cost holiday experts on 01 485 3835

Sales Team (to make new booking) 01 485 3835

Opening Hours: Monday to Friday 8am to 10pm
Saturday 9am to 7pm
Sunday 10am to 7pm

Customer Services Team (existing booking) 01 524 2678

Opening Hours: Monday Friday 9am to 5.30pm
Saturday & Sunday 9am to 5pm

How do I make a group booking?

Please send an e-mail to with the following details: Party size, date of departure, number of nights, destination and hotel name (if known), how many rooms you require and how the party splits into each room (please ensure to include details of children and their ages as of the last night of hotel stay/on arrival back into Ireland), holiday budget, lead name and daytime contact details.

What do the online prices include?

There are no hidden prices or surcharges when booking with What you see is what you pay (check our booking conditions for full details).

I am a Travel Agent, how do I set up an account or make a booking?

Please note Travel Agents have their own web site at and all bookings can be made here or through our sales department. If Travel Agents have any questions or need to set up an account they can email


What form of payment does accept to pay for my holiday/flights?

We accept Visa (credit, debit, delta and electron) cards, Mastercard, and AMEX there maybe a charge to pay by credit card, depending on the type of card being used.

Are my credit card and personal details secure?

All bookings which you make at are secure and safe. Payment and personal details are automatically encrypted by using SSL (Secure Sockets Layer) software and you will recognise that you have a secure session by the key or padlock shown on your internet browser. part of the lowcosttravelgroup are fully licensed and bonded by the Irish Commission for Aviation (CAR). We are also affiliate members of the Irish Travel Agents Association (ITAA).

Going on holiday

How do I know my booking is confirmed?

Once you have paid your great value flights, accommodation or other options with, all of the details of your booking will be displayed to you on our web site – you can print or save this page. We will also send you a personal email within 72 hours, which confirms everything you have booked with us together with your booking reference. Please note you will only receive your holiday vouchers once your balance is paid in full. Please print this email and keep it safely. do not post out any copies of documentation.

Why does my flight price show as €0.00?

If we have provided a flight with certain low cost airlines for you, your payment for their flights goes directly to the airline and therefore the details on our paperwork show as €0.00. Your credit card statement will show the full amount of the flight collected by the low cost carrier.

Do you issue paper tickets for my flight?

You will either receive a confirmation invoice from or from your airline directly, confirming your flight details. Where you book directly with the airline, they will also ask you to update your APIS information and check in online prior to travel.

If the airline requires you to produce a ticket at check in, we will email this to you around 7 days before departure, and these must be printed and produced at check in.

When should I receive my accommodation voucher?

You will receive your accommodation voucher via email once you have paid the full and final balance on your booking. If you booked online and paid the full amount for your accommodation at the time of booking then you will receive your accommodation vouchers via email straight away. You will receive 2 copies of your accommodation voucher, one to keep and one to hand in at reception on arrival at your accommodation.

When will I receive my transfer vouchers and instructions?

Your transfer vouchers will be sent via email once you have paid the full and final balance on your booking. You will receive an arrival and departure voucher and full instructions of where to collect and reconfirm your transfer.

What should I do if I have an enquiry regarding my documentation?

If you have a query please email us on and we will be happy to help you. In peak months of the year we will endeavor to answer your email within 5 days.

How do I amend or change my booking?

You can use the Manage My Bookings function of our website to provide details of the change you would like to make, and we will then contact you. All changes are subject to amendment charges which will be advised prior to the amendments being made. It is your responsability to control the names and dates on the booking confirmation and vouchers in the first 48 hours after receiving them. After this point we can in no cases be held responsible for any requested changes.

How do I cancel my booking?

All cancellations must be in writing from the lead passenger and are subject to our cancellation terms and conditions.

Email your cancellation to:

I have changed my contact details what do I do?

If you have moved, or wish to change other personal details about yourself or anyone in your travelling party, please email us at and we will update your client record on our system.

Do I need travel insurance? recommend that all customers travel with insurance so that you are covered should you need any medical assistance whilst in resort or need to cancel your booking prior to travel.

On holiday

Is there a holiday representative in resort?

No, we do not provide holiday reps in resort. We do however have a 24/7 on holiday assistance line which is printed on your holiday documentation. Please save this number in your phone when you go away and contact us straight away if you have any queries.

What additional charges will I have?

For your accommodation, you will only be charged for any extras that you book locally or for any locally payable city taxes. Local charges may be made for city taxes mini bars, room service, spa facilities, laundry, air conditioning and sports facilities. A deposit may also be requested for breakages and will be refunded in full at check out providing no damages have occurred.

Please make sure you read all your details about your flight, especially baggage restrictions to avoid extra charges.

What time can I check in and out of my accommodation?

Times vary from property to property and when accommodations are at full occupancy there may be a small delay.

Normal check in is between 2pm-4pm.

Normal check out time is between 11am-12pm

I have a late flight home; can I book a late checkout room?

When you arrive to your accommodation, explain as you check in that you have a late departing flight. Where and when possible the accommodation provider will either allow you to maintain a room (there may be a charge locally), or provide an area where your luggage may be stored.

What if my flight is delayed?

If your arrival at your accommodation is delayed by a significant amount of time then please contact the local agent, whose number you will find on your accommodation voucher. It is important that you do this to ensure that the hotel (or accommodation provider) does not cancel your accommodation.

What do I do if I need assistance on holiday?

Contact our office based, English speaking agents, whose number you will find on your accommodation voucher. They will be able to assist you regarding the accommodation aspect of your holiday.

Should need assistance with the property which you are staying in, then contact the reception staff who will be able to assist you.

How do I reconfirm my transfers?

Approximately 2 days before your departure call the number on your transfer voucher and they will reconfirm your pick up time for your journey home.

After your holiday

I have a query about the holiday I have been on, what can I do now?

We would like to hear from you if you have any feedback about your holiday experience.

You may email our Customer Relations department on or write to us at the following address:

Customer Relations, C/ada Byron s/n, Edificio Estel, Parc Bit, 07121, Palma de Mallorca, Spain


Can you arrange transfers?

It's easy to arrange transfers for your holiday - we offer competitive group shuttle and private transfers in destinations all over the world.

If you're booking a holiday, you'll be offered a range of transfers as part of the booking process. Alternatively, if you've already got your holiday booked then click here and enter to your booking with your booking number and surname. Once you are in your booking you can add a transfer. Alternatively you can call our Customer Services team on 01 485 3835 and they will help you to add transfer to your booking.

Who will our transfers be booked with?

Lowcostholidays has worked with Resorthoppa for many years. Resorthoppa is a leading provider of great value airport shuttle and taxi transfers and provide airport transfers in over 94 countries, operating through over 473 gateways.

Resorthoppa offer a wide range of vehicle types, including saloon cars, minibuses, coaches, limousines and even water taxis! They are all well-maintained and have to comply with local, national or EU transport regulations. They only work with reputable transport companies and carefully select all their overseas suppliers to ensure consistency in quality and service levels for all transfers.

How do I know which shuttle to use when I arrive?

Please follow the instructions that will be provided on your transfer voucher. Your transfer vouchers will be sent via email once you have paid the full and final balance on your booking.

My transfer has not arrived to collect me for my journey

Please call the number provided on your booking documents and they will advise you of the best thing to do.

Shuttle for children under 2

On shuttles no charge is made for children under the age of two as long as they sit on adult passengers lap. If a child of under two requires a seat they will be charged the full price.

How much luggage can I take with me?

The standard luggage allowance is one piece of hand luggage and one small suitcase/holdall per person which should not exceed 70cm x 40cm x 20 cm.

On a shuttle service, there is no additional charge for pushchairs and manual fold-down wheelchairs or for small sports equipment such as tennis rackets. Sports equipment such as ski gear or golf bags, surf boards or bicycles will be classed as excess luggage and you may be charged for these locally.

On a private transfer, if you are bringing pushchairs or fold-down wheelchairs, please ensure you book a vehicle big enough to ensure you and your belongings can all travel in comfort and safety. E.g. if four people are travelling with luggage and a pushchair, you will need to book a vehicle suitable for five people or a private minibus as a private taxi is usually a saloon car with similar passenger and luggage restrictions as perhaps your own car at home.

If you bring a large suitcase/s or other excess luggage (including pushchairs, sports equipment and/or wheelchairs) that cannot fit inside the vehicle, you may be asked to pay for a second vehicle on arrival.

Special Assistance

Before making your booking

If any member of your party has reduced mobility or uses a manual wheelchair or mobility scooter, it is very important that you advise our travel sales agent before making your booking.

Where you have special requirements, we recommend you book through our sales call centre to ensure we can check your needs can be met by your selected hotel, airline and local transfer supplier.

However, if you should prefer to book online you should first have checked with our sales call centre before confirming your booking as if not you risk having a booking without any special assistance that you might need to amend afterwards which will result in an extra fee as per our terms and conditions.

When booking flight

Airlines must have advanced notice of manual wheelchairs and mobility scooters and most require a minimum of 48/72 hours to confirm airport assistance and accommodation of mobility aids in the hold if required. If your airline is not notified a minimum of 48 hours before your departure date, they may not be able to accommodate your needs. Please note airlines do have restrictions on the size, weight and battery type for mobility scooters. Please see your airlines own website for further information. If you intend to take a mobility scooter with you, please contact our Customer Services pre-travel team - we will require its height, width and depth dimensions in addition to its weight and the type of battery it operates with (wet or dry).

When booking accommodation

As some of the accommodation and resorts we feature may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc., it is important that, when booking, you advise us of any disabilities and special requirements so we can contact your hotel to check if they are able to meet your needs. Even if all you require is a ground floor room, please contact us before you travel. Although we can’t always guarantee special requirements, we will do all we can to arrange your requests with the hotel you have booked.

When booking Transfer

Transfer shuttle services are not suitable for anyone who cannot climb steps into a coach or minibus and drivers are unfortunately not allowed to assist. Electric wheelchairs and scooters cannot be transported on any shuttle service. If you will be taking one of these items on holiday with you, you will need to contact us with the size and dimensions of the item. You will need to then book a private minibus, but if you can’t do vehicle steps, you may need to book more than one private taxi (car size) vehicle. Please contact our sales agents and we’ll find out the availability and cost to book a suitable vehicle for you. Private, specially adapted Euro Taxis suitable for electric wheelchairs and scooters (max 4 persons) can be arranged in Alicante (only) but we will have to check the availability and pre-book one of these for you so, please contact us and we’ll find this out and get right back to you.

Contact us for more information

If you already have booked with us then please contact our Customer Service on: 01 524 2678

If you wish to make a booking then contact our sales agents on: 01 485 3835

Frequently asked questions